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Platinium Dogs Club [Certified Dishonest & Disgusting]

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Website (down as at 3 Jan 2019):
Cache version of the website: Yandex |
Domain creation date: Wednesday, April 18, 2018
Registered by: Liew Charlotte; Mobile: 88189812; Email: [email protected]
Email: [email protected]
Mobile: 88008438
ACRA Registration: No record for 'Platinium Dogs Club'

Petition: Stiffer Punishment Against Animal Abuses in Singapore

Reference 1:

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4 cases of alleged mistreatment of dogs, including 1 death, surfaces against pet boarding house in a week
Pet owners' worst nightmare.
Zhangxin Zheng | December 29, 2018 @ 11:09 am

December is a great time for an overseas trip to spend time with loved ones.

However, not many families can bring their fur-kids along and will turn to leaving their pets with boarding houses.

Unfortunately, that turned out to be a heartbreaking experience for a few dog owners recently.

In particular, Joanne Png, had to suffer the loss her beloved 14-year-old Jack Russell named QQ upon returning from her holiday.

Jack Russell’s death

Png left her dog, a jack russell, under the care of a pet boarding house called Platinium Dogs Club for seven days while she went on the trip.

Png uploaded screen shots of a WhatsApp conversation with the boarder, Rachel, asking why there was blood in QQ’s faeces.

Rachel did not account for the blood in QQ’s faeces throughout the conversation despite being prompted to reply for at least three times.

Png also mentioned that the boarder did not reach out to Png’s emergency contact immediately when QQ’s condition deteriorated at the boarding house.

Png was only informed on the last day of QQ’s stay and QQ was brought to the vet for treatment.

Unfortunately, QQ passed away at around 5pm on Dec. 28.

Besides QQ, Png also left another dog in the care of the same boarding house.

In the WhatsApp conversation, the boarder accused Png of harassment and wanted to go to the police station to ‘settle’ the dispute.

It was also implied in the chat that the boarder was chasing for payment despite having paid for the service already.
Screenshot from Joanne Png’s Facebook page

This incident was also reported on Channel 8 news which showed photos of QQ in its last moments and named Platinium Dogs Club.

A Shih-Tzu experience

Png’s Facebook post detailing QQ’s death also attracted other petowners to share their unpleasant experiences with Platinium Dogs Club.

Elaine Yong detailed her less-than-ideal experience with the boarding house in a Facebook post on Dec. 20.

Yong said that her dog was ‘very unhappy, very uncomfortable and very dirty’ when she requested for a WhatsApp photograph update during the dog’s stay.

Yong later discovered injuries on her Shih-Tzu such as abrasions on two legs, inflammatory testicles and the bleeding skin on its penis.

Rachel claimed that she did not notice these injuries when the dog was staying over at the boarding house and eventually blocked Yong on WhatsApp.

The boarder also claimed that the Shih-Tzu finished five and a half packs of dry food and two cans of dog food which Yong prepared for her dog prior to its stayover but according to Yong, it is impossible for her Shih-Tzu to finish this amount of food in five days.

Chow Chow skin problems

Here’s another case shared on Dec. 25 against the boarding house where a Chow Chow had to have its fur shaved because of a skin condition.

This was what the Chow Chow looked like before staying in the boarding house.

Here are some photos showing the skin issues and injuries that the Chow Chow allegedly suffered after staying at the boarding house.

Blind Cocker Spaniel

In a Facebook post on Dec. 28, the Chained Dog Awareness in Singapore (CDAS) Facebook page urged the owners to retrieve their blind cocker spaniel from the boarding house.

The dog named Sparky was allegedly trying to get out of the house and whining loudly when it was spotted.

Fortunately, Sparky was back home already.

The post about Sparky also led to two more dog owners to share their experience with this boarding house, one happened in September and another on Dec. 28.

The owner also recalled seeing a man who might be working for a dog cremation service provider when she picked her Japanese Spitz, Glacier, up.

Hope these doggos get well soon.

Under investigation

The Platinium Dogs Club’s website has since been taken down.

According to Channel 8 News the Agri-Food & Veterinary Authority of Singapore is currently investigating the business.

Pet boarding houses are commercial businesses that are not allowed to operate out of private residential premises.

It was reported that the house where Platinium Dogs Club occupies is a rental residential property.

The owner rented this house to a tenant for S$4,000 per month.

According to Channel 8 News, the owner intends to terminate the rental contract after receiving complaints of excessive dog barking during the December school holidays.


Media Coverage

Discussions at Hardwarezone Forum

Platinium Dogs Club Charlotte Liew (Public Group)

Jack Russell (Deceased)

Shih Tzu dog

Sparky - Blind senior Cocker Spaniel

From Priscillia Loo

Toby (Dog)

Ran away dog

宠物寄宿被指疏忽照料致小狗生病 农粮局:正进行调查

狗儿寄宿所疏于照顾 至少十只狗遭殃

Pet Boarding House Returned 2 Dogs With Wounds & Matted Fur, Claims Horrified Owners

Platinium Dogs Club Owner Accused Of Carousell Scams & Plagiarism By Netizens

Police, SPCA & AVA raid Platinium Dogs Club’s facility in Bukit Panjang

Owner seeks help finding dog that went missing from Platinium Dogs Club

More trouble at pet boarding facility Platinium Dogs Club over alleged car accident

Pet Boarding House Returned 2 Dogs With Wounds & Matted Fur, Claims Horrified Owners

Netizens Unite To Find Missing Sheltie From Platinium Dogs Club Saga

Prince Have Been Missing Since 30th Dec 2018

Owner of missing dog begs lady linked to Platinium Dogs Club for some info, gets completely ignored

Shady pet boarding facility gets confronted by dog owner whose pet went missing under its care

Shady pet boarding facility gets confronted by dog owner whose pet went missing under its care

Platinium Dogs Club saga: Viral petition hits over 25,000 signatures

AVA investigating Platinium Dogs Club after allegations of mistreatment

Shanmugam assures thorough investigations on Platinium Dogs Club saga
Staff Writer, Singapore | 5 January 2019

UPDATE: Joint AVA-police media statement on their investigations.

Law and Home Affairs Minister K Shanmugam has assured that there will be thorough investigations and due process on the saga involving alleged animal mistreatment at pet boarding house Platinium Dogs Club.

In a message posted on his Facebook page on Saturday (5 January), he noted that several serious allegations have been made against the facility, and that both the Agri-Food and Veterinary Authority of Singapore (AVA) and the police have been actively investigating the allegations.

“Police have raided the Club as part of the investigations,” he wrote in the post. “Singaporeans can rest assured: there will be thorough investigations and there will be due process. Anyone who has engaged in illegal acts will face the consequences.

“There are also allegations that some people, in response, have also acted wrongly, and taken the law into their own hands. Those allegations will also be investigated.”

AVA and the police released a joint media statement later on Saturday, and said, “The Police and AVA’s investigations will be thorough and fair.

“The public is advised not to take matters into their own hands or engage in any actions that may violate the law or cause harm to themselves and others. The public should also refrain from speculation, and let the investigations take their course.”

They added that anyone who wishes to provide information in relation to Platinium Dogs Club can contact AVA at 1800-4761600.

The saga unfolded after several dog owners claimed in the past few weeks that their pets had been mistreated by Platinium under its care. One dog owner told Yahoo News Singapore that QQ, her 14-year-old Jack Russell Terrier, died after a stay at the facility.

The complaints by the dog owners prompted an investigation by the AVA and raids of Platinium’s premises at 7 Galistan Avenue by the authorities on 29 and 31 December.  During inspections of the premises, the AVA found 18 dogs and a rabbit.

Separately, a worker at Mobile Pet Cremation Services, a pet cremation company, told Yahoo News Singapore on 31 December that he had handled requests from a woman in December for Mobile Pet’s services. The worker said three dogs were taken from the premises on separate occasions last month for cremation.

On Wednesday afternoon, police officers turned up at the Platinium premises after a woman, who is alleged to be linked to the controversial pet boarding facility, was caught in a standoff with the police.

During the standoff, several eyewitnesses claimed that while the woman was being driven out in a car as she tried to leave the house, the car was reversing and it hit a person.

In a statement issued on Wednesday night, the police said they were alerted to a case of a group of people who had gathered outside 7 Galistan Avenue, and was obstructing its driveway.

“Preliminary investigations revealed that a 40-year-old man from the group had alleged that he was hit by the vehicle that was reversing out of the compound of the unit. The man was subsequently conveyed to Ng Teng Fong General Hospital in a conscious state,” the statement said.

The 33-year-old driver of the vehicle and the group of people comprising seven women and four men, including the 40-year-old man, are assisting with police investigations, the police added.

According to eyewitnesses, there were several people standing outside the premises holding a “Missing Dog” notice bearing the picture of Prince, a seven-year-old Shetland sheepdog. Elaine Mao, a bid manager, had left Prince under the care of Platinium, but the dog was nowhere to be found during the raids by authorities.
View photos
Nine persons carrying a Missing Dog notice bearing the picture of Prince, a seven-year-old Shetland sheepdog, who was boarded at Platinium Dogs Club and is currently missing. (PHOTO: Derrick Tan/Yahoo News Singapore)

Yahoo News Singapore understands that among the persons who were assisting the police investigations were those who had held the Missing Dog notice.

The saga has also sparked an online petition calling for stiffer penalties against animal abusers on, which has gathered nearly 47,000 signatures as of Saturday noon.


Compiled timeline (from Twinkle07 / Hardwarezone Forum)
 Dec 11 - A dog got cremated by Mobile Pet Cremation Services
 Dec 12 - Pika collected in bad condition (stay Dec 8 - 12)
 Dec 16 - Prince got sent in (stay Dec 16 - Jan 10)
 Dec 18 - Whisky's owner got message from PDC to send vet as it cannot walk (stay Dec 9-20). Collected in bad condition.
 Dec 22 9.30am - Footage of Prince recorded (timestamp checked by owner after suspicious of dec 23 video)
 Dec 23 9.30pm - Footage of Prince sent to owner
 Dec 24 - A dog got mass cremated by Mobile Pet Cremation Services
 Dec 25 - A dog got individually cremated by Mobile Pet Cremation Services
 Dec 25 - Glacier collected in bad condition (stay Dec 18-25). Glacier's owner spotted cremation man outside.
 Dec 25 - Sparky head trapped in gate, not freed by PDC. Chained Dogs Awareness was alerted.
 Dec 26 - PDC staff texted QQ/Louis's owner about QQ's condition. Louis collected by owner's brother. QQ sent to vet. QQ died 7 hours later
 Dec 26 - "LS" got collected by owner in laosai condition (stay Dec 12 - 26)
 Dec 28 - Sparky reunited with owner ( claimed by Chained Dogs Awareness )
 Dec 29 1.10pm - AVA raid
 Dec 29 - Toby freed by Jennifer Chua. Dog not hers but her client's.
 [Theng Wei Gan They removed the unlicensed ones. Licensed ones can only be removed with owners’ authorization.]
 Dec 30 7am - Random dog ran out of house. "A lady and a guy was seen chasing but left without securing it. " Dog collected from SPCA by owner on Dec 31
 Dec 30 1.30pm -2pm - Charlotte texted Prince's owner AVA broke in left gate open and one big dog and Prince ran out. C said she not present at scene.
 Dec 31 - AVA raid. By 3pm, all animals had been removed from the premises. By night, AVA update 18 dogs and a rabbit were found during the raid on Monday and an earlier one on Saturday. Neighbours whom Yahoo News Singapore spoke to on Monday said they also witnessed “two dogs and a small cage” being removed from the premises by a woman, said to be the operator of Platinium, at 3am and 8am, respectively.
 Jan 2 - Car Accident outside house.
 QQ, Pika, Whisky, Glacier:
 Random dog:

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