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Author Topic: Scam: Software Technical Support  (Read 1134 times)

Offline greentara

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Scam: Software Technical Support
« on: January 06, 2015, 08:43:55 PM »
Be wary of software phone scams: Police advisory
Published: 6:41 PM, January 6, 2015

SINGAPORE — Police released a crime advisory today (Jan 6) regarding a software phone scam. Police have received several reports of people receiving calls from unknown people claiming to be from the technical support sections of major software companies.

Callers would inform victims that their computers required security or software updates and victims would be asked to download and install one or more software from the Internet. Victims would also be asked to provide their software user account identification codes and passwords and in some instances, were instructed to enter some commands into their computers.

Some victims observed that their computers were remotely controlled or files were deleted after following the caller’s instructions. The callers would then convince victims to buy additional software by making online payments or by providing their credit card details.

Members of the public are advised to ignore such calls.

Police have the following advice for you to protect yourself from being scammed:


  • Ignore such calls. Do not follow the instructions of the callers to install any software for your computer or enter any commands
  • Do not make any payment or divulge your credit card and/or bank account details to the callers.
  • If you had followed any of the caller’s instructions, immediately change your computer’s log-in password and all other passwords associated with your online accounts (e.g. social media accounts and email accounts), especially your online banking and credit card passwords. Where possible, try changing the passwords from another computer other than the affected one.
  • Scan your computer with a commercial anti-virus software to find out if malware has been installed on your computer.
  • If you have any information related to this crime, call the police hotline at 1800-255 0000, or 999 for urgent assistance.