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Author Topic: Scam: Software Technical Support  (Read 4240 times)

Offline greentara

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Scam: Software Technical Support
« on: January 06, 2015, 08:43:55 PM »
Be wary of software phone scams: Police advisory
Published: 6:41 PM, January 6, 2015

SINGAPORE — Police released a crime advisory today (Jan 6) regarding a software phone scam. Police have received several reports of people receiving calls from unknown people claiming to be from the technical support sections of major software companies.

Callers would inform victims that their computers required security or software updates and victims would be asked to download and install one or more software from the Internet. Victims would also be asked to provide their software user account identification codes and passwords and in some instances, were instructed to enter some commands into their computers.

Some victims observed that their computers were remotely controlled or files were deleted after following the caller’s instructions. The callers would then convince victims to buy additional software by making online payments or by providing their credit card details.

Members of the public are advised to ignore such calls.

Police have the following advice for you to protect yourself from being scammed:

  • Ignore such calls. Do not follow the instructions of the callers to install any software for your computer or enter any commands
  • Do not make any payment or divulge your credit card and/or bank account details to the callers.
  • If you had followed any of the caller’s instructions, immediately change your computer’s log-in password and all other passwords associated with your online accounts (e.g. social media accounts and email accounts), especially your online banking and credit card passwords. Where possible, try changing the passwords from another computer other than the affected one.
  • Scan your computer with a commercial anti-virus software to find out if malware has been installed on your computer.
  • If you have any information related to this crime, call the police hotline at 1800-255 0000, or 999 for urgent assistance.

Offline greentara

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Re: Scam: Software Technical Support
« Reply #1 on: November 15, 2019, 09:06:55 PM »
S$6 million lost to phone scammers impersonating technical support staff and police
15 Nov 2019

SINGAPORE: Victims have lost at least S$6 million so far this year to phone scammers claiming to be technical support staff, said the Singapore Police Force in a news release on Friday (Nov 15).

From January to October 2019, police received at least 156 reports of such scams, which involved the culprits pretending that the victim's computers needed repairing.

October saw at least 50 victims falling prey to a variant of this scam, with culprits impersonating staff from telecommunication service providers like Singtel and StarHub or police officers in order to gain remote access to the victims' computers.

They would make unsolicited phone calls to the victims and deceive them into believing there were issues with their modem or Internet connection. They would then direct the victims to download and install software applications such as Teamviewer and AnyDesk onto their computer, fooling the victims into thinking that doing so would allow the "repairmen" to resolve their computer's issues.

Police said there were also cases of scammers claiming to be from the "Cyber Crime Department of Singapore" or "Cyber Police of Singapore" who would make victims think they had committed a crime.

They would then direct the victims to download and install the software applications, saying this would help with the investigations.

Once the software applications were installed, the scammers would access the victim's computers remotely and request victims to log in to their online bank accounts.

The scammers would then transfer funds out of the victims' bank accounts without their consent.


Police advised those who have fallen prey to such scams to immediately turn off their computer to stop further activities on their computer and report the incident to their bank to halt further activities on their bank accounts.

They should also change their iBanking credentials and remove any unauthorised payees.

Victims are advised not to give One-Time Passwords or OTPs for banking transactions to the other party, and to report the incident to the police.

The authorities also recommended several preventive measures.

"Beware of unsolicited calls from persons claiming that they are staff of telecommunication service providers or from a government agency, even if they claim there are issues with your telecommunication devices or allege that you are implicated in a criminal offence," said police.

"Scammers may use Caller ID spoofing technology to mask the actual phone number and display a different number," they warned.

"Do not panic," said police, adding that members of the public should not follow instructions to install applications on their computer or log in to their bank accounts. They should also not provide their name, identification number, passport details, contact details or bank account and credit card details when these are requested by the caller.

"When in doubt, always call the official hotline of your telecommunication service provider to verify," said police, who also recommended talking to a trusted friend or relative before acting because victims are often "overwhelmed by emotion and (may) err in (their) judgment".

"No telecommunication service provider or government agency will request for personal details or access to your online bank account and do transfer of money over the phone or through automated voice machines," police reminded.

Source: CNA/nr(hs)